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  1. Help Center/
  2. Orders, Claims & Returns/
  3. Order status explained

Order status explained

What each order and payment status means for buyers and sellers.

Orders and payments move through clear states with next-step guidance for both sides.

  • Authorized / paid — payment captured and the order created.
  • Shipped — the seller has dispatched the item (with tracking where available).
  • Delivered / confirmed — the item arrived.
  • Refunded / partially refunded — money returned in full or in part.
  • Payout-ready / payout-released — the seller's money is cleared or paid out.

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  • View your orders→

More in Orders, Claims & Returns

  • Opening a claim
  • Claim outcomes: who decides
  • Returns
  • Leaving feedback
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