Skip to main content
KartadumKartadum
Sign in
Kartadum
Kartadum
Sign in
  1. Help Center/
  2. Orders, Claims & Returns/
  3. Opening a claim

Opening a claim

Report a problem with an item you received and choose a resolution.

If an item arrives with a problem, you can open a claim on that specific item.

  1. Open the order and choose the item with the problem.
  2. Pick the problem type and the resolution you want: refund, return, or a partial resolution.
  3. Submit — the seller is notified and can respond.

Open in the app

  • Your claims→

More in Orders, Claims & Returns

  • Order status explained
  • Claim outcomes: who decides
  • Returns
  • Leaving feedback
← Back to Help Center
KartadumThis is no game. This is serious collecting.

Your collection home.

Support

  • Help Center
  • System status

Company

  • About
  • Terms of Service
  • Privacy & GDPR

Marketplace

  • Pricing
  • Buyer protection
  • Payments
  • Shipping & Logistics
  • Returns
Information+
Help CenterBuyer protectionAboutPrivacy & GDPRTerms of ServicePricingPaymentsShipping & LogisticsReturnsSystem status

© 2026 Kartadum · All rights reserved.

Cookies on Kartadum

We use essential cookies to remember your choice, and optional cookies for theme, language, and error monitoring. See our cookie information