Orders, Claims & Returns
Order status, opening claims, returns and leaving feedback.
- Order status explainedWhat each order and payment status means for buyers and sellers.
- Opening a claimReport a problem with an item you received and choose a resolution.
- Claim outcomes: who decidesUnderstand when the buyer decides and when the platform reviews.
- ReturnsHow returns work and how to reuse a return parcel's tracking.
- Leaving feedbackRate a transaction and understand the feedback window.
- Disputing feedbackWhat to do if you believe feedback you received is unfair.