Buyer protection
How you're protected if a card doesn't arrive or isn't as described.
As a buyer you are covered by non-delivery protection and item claims.
- If a paid item never arrives, non-delivery protection lets you report it and seek a resolution.
- If an item arrives but there's a problem, you can open a claim per item and choose a refund, return or partial resolution.
- Seller payouts are held until delivery and dispute conditions are satisfied, which protects buyers.
- Signed-in members can open a seller or buyer name to see country, reviews as seller and as buyer, and whether payout identity is complete.